Any Internet user can read the General Conditions of Sale on the site www.petit-q.com. These General Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the site on the date of placing your order.
Availability and nature of products
petit-q.com sells men's underwear on its site within the limits of available stocks.
petit-q.com undertakes to prepare your order as soon as possible if the products ordered are in stock. Unless there is a stock problem, all orders placed before noon Monday to Friday are dispatched the same day. Orders placed between Friday noon and Monday noon are dispatched on Monday.
The delivery times come in addition to the time of the preparation of the order and according to La Poste, Chronopost, Colissimo, Mondial Relay or any other carrier authorized to work in Europe, our carriers, of a variable duration noted between 1 and 5 bears open.
All times are in working days.
Invoicing and payment are made in EUROS only.
If a computer error in the calculation of the total amount due by the customer is found, the amount due will be equal to the sum of the prices in force for each item at the time of the order and displayed on the respective pages of each product ordered, prices deemed known and accepted by the customer, shipping costs, less any promotions subject to their applicability.
Unless otherwise stated, promotional codes can only be used once per customer and cannot be combined and online promotions can be used until stocks are exhausted or the promotion ends.
petit-q.com is committed to providing you with new products.
petit-q.com undertakes to replace defective or non-compliant items as soon as possible, provided that they are returned to us within 14 days in their original packaging. You have the right of withdrawal of fourteen (14) days provided for by law to return the item(s) to us without having to justify a reason. This return is only possible if the products are still labeled
In the event of an abusive return (Product damaged by the customer - Ex: pilled fabrics, stained product, strong smell of cigarettes - or Product returned beyond the legal deadline), the return may be refused, or even returned to the customer. A processing fee of €10 may be deducted from the refund.
In the event of a return for non-collection at a relay point (the package was made available to the customer for 14 days), a processing fee of €10 may be deducted from the refund.
In the event of the delivery of an item that does not comply with your order or is damaged during transport, please consult us.
For hygienic reasons, petit-q.com does not accept the return of thongs (unless there is an error or defective product), nor the return of products without a label.
Return procedure: customer service must be contacted to obtain the return code in order to return the goods to the logistics warehouse.
The return will be considered effective upon receipt of the package by the logistics service.
If by error on our part you do not receive the item ordered, we will exchange it and the return costs will be refunded to you.
In the event of a definitive return, you can ask to be reimbursed or to benefit from a credit note.
Credits are valid for one year from the date of dispatch by Marquee Trading LTD
Order Changes / Cancellations
As long as your order is not settled or in the preparation phase, you can modify the parameters of your order (addresses, shipping method, etc.), delete an item or cancel the order. Such requests should be addressed to firstname.lastname@example.org.
As soon as your order is validated, it can no longer be cancelled. You then have a period of 14 days to return the unwanted items to us, according to the return and exchange conditions.
Shipping / Postage
Participation in shipping costs is fixed and includes VAT.
Delivery times are given for information only and are expressed in working days. These are the average times observed and they may vary depending on the destination. In order to be able to guarantee you an optimal service, we thank you for always giving us an address to which your order can be delivered during working hours. You must provide petit-q.com with a complete and accurate shipping address. In the event of an error on your part or an incomplete address, the costs of a second shipment will be borne by you.
Orders paid before noon, Monday to Friday, are dispatched the same day. Orders paid after noon are dispatched the next working day.
Delivery is provided by Colissimo, Lettre Max de La Poste, Mondial Relay or any other carrier approved for France for home or business delivery, and no compensation can be granted by petit-q.com in the event of delay. Delivery. Carrier tracking is authoritative.
In the event of a delay on a tracked Colissimo, an investigation is requested from the postal services. At the end of this investigation, which can last up to 21 days and if the package has not been delivered, petit-q.com will renew the shipment or reimburse it. If you dispute, the carrier's delivery confirmation is authentic. Any package received in duplicate must be returned.
In case of refusal of a package, the shipping costs remain your responsibility and the goods will be refunded upon receipt of return.
In the event of non-complaint of the package and return of it after the 15 days of waiting at La Poste, the costs of reshipment are at your expense. In the event of a refund request, the shipping costs are also your responsibility.
For shipments outside France to the European Union, shipments are made by export tracking, Colissimo or any other approved carrier with a delivery time of 3 to 10 working days depending on the country. For shipments outside the European Union, any taxes (local, customs or import VAT) may be invoiced on arrival of the package at destination, and remain your responsibility.
Means of payment
Payment can be made using the following credit cards:
via the Paypal online payment system or the Stripe payment system. Paypal and Stripe are secure payment methods. Under no circumstances will your banking information be transmitted to petit-q.com.
Payments are made in euros. It is possible that some banks apply a commission on payment by Stripe because the system is not based in France. You can request a refund by contacting customer service with proof of the amount debited by the bank. Orders canceled and fully refunded will not be eligible for reimbursement of these bank charges from Marquee Trading.
Payment can also be made by French bank check or money order. In the event of a product not in stock, the cashing of the check will only take place upon dispatch of the order.
For nationals of the European Union, payment by bank transfer is possible. Simply send a request to email@example.com, or via the contact page.
In order to protect petit-q.com and its customers against fraud, we reserve the right:
- to carry out all checks, random, systematic or targeted, on the data transmitted to us,
- to contact customers directly for verification and confirmation of orders,
- to block any order that does not meet our security criteria,
- to require supporting documents (identity card, proof of residence, etc.) for the release of orders,
- to require another means of payment,
- and to call on service providers for data checks and analysis.
Confidentiality and privacy
All our shipments are made with the utmost discretion.
petit-q.com undertakes not to communicate your details to third parties, with the exception of third parties involved in the execution of your order (carriers, banking services). The personal information requested by petit-q.com is for the sole purpose of processing your order: name and address for delivery, payment information, email/telephone to communicate in the event of a delay in preparation and for sending the monitoring. The date of birth is used to send you a discount voucher on your birthday. You can indicate the date indicated as an example if you do not wish to provide this information. Banking information is not communicated to petit-q.com. Payment providers Kwixo and PayPal do not give your banking information to petit-q.com and do not keep them beyond payment if you do not create an account. They don't
In the exceptional case of non-payment or payment fraud, petit-q.com reserves the right to communicate all necessary data to the police or competent courts.
In accordance with the law, you can request access, modification or deletion of data concerning you by sending an email to firstname.lastname@example.org.
The texts, logos and other symbols used on the petit-q.com site cannot, without the agreement of the site, be partially or entirely reproduced.
The photographs reproduced on the site and illustrating the articles presented do not enter into the contractual field. Petit-q.com cannot be held liable if an error has crept into one of these photographs.
petit-q.com cannot be held responsible for non-performance of the contract in the event of force majeure, and in particular, in the event of a total or partial strike, flood, fire, etc. (non-exhaustive list).
By checking the box "I accept the general conditions of sale" and clicking on "Validate" at the end of the ordering process, the customer declares to accept the order and all of the general conditions of sale.
These general conditions of sale are governed by French law.
You can consult the part of the consumer code relating to distance selling that does not concern financial services here:
You can consult the decree of December 31, 2008 relating to price reduction announcements to consumers here:
The head office :
Marquee Trading Limited
One Place 18 luard road
Phone: 09 70 40 78 49
Customer service :